Clients
One of the pieces of advice I always give to clients is that if they start a blog, they regularly need to attend to it, keeping content fresh. There are a few reasons for that. For starters, it keeps people coming back to hear what you have to say next. It also provides greater SEO value — the Google spiders like to see new content! If your page gets stale, the Google believes it is less relevant for your key words.
So, it is with great remorse that I find myself violating one of my own rules! There are, however, good reasons for my lapse! Chief amongst them: clients.
In the past month I’ve landed as clients a leading Congressional candidate (Steve Heacock), a leading Christian publisher (Zondervan), a new furniture company to be launched (announcement coming soon!) and, very likely, a leading health policy non-profit in West Michigan (also to be announced, if it happens!). I’ve still been writing about The Rapid for RapidGrowthMedia.com, and writing profiles for Grand Rapids Magazine. There are a couple other proposals out there that look promising, too!
At the same time, I know that with each of my clients there are end goals in sight, even if they are a few months off, so I cannot stop reaching out to potential new clients. As President of the West Michigan chapter of PRSA, I have a number of built-in networking opportunities per month. I also have been quite active in going to events sponsored by organizations like the Econ Club of GR, aimWest, RapidGrowthMedia, and more. It is my sincerest hope that anybody looking for quality representation by an independent PR practitioner will consider me. If they’re not considering me because they don’t know about me, I need to network even harder!
So, because of all that, I’ve been a little lax on the blogging front. But, here I am. I promise to do better! Meanwhile, are you looking for PR help? If not me, call me anyway because I also know lots of other great pros who can help you out!
Street Talk
A few weeks ago I was contacted by the Steve Heacock for Congress campaign to lead communications efforts. After meeting the candidate and the team, I accepted the role. The same day I joined the campaign team, Rick Treur was brought in as Campaign Manager, a role he filled for Vern Ehlers previously.
In addition to developing a communications plan for the campaign, one of the first tasks was a news release announcing Rick as the new campaign manager. A couple outlets picked it up, including the Grand Rapids Business Journal, which mentioned the release in its “Street Talk” column. It wasn’t quite the “pick up” I was expecting however. Typically the PR person remains behind the news, not in it.
The problem is that I used to work at the GRBJ. Back in 1990-91, I was a reporter covering manufacturing, banking and the economy. Shortly before I left I was approached by Seyferth & Associates which, at that time, was Grand Rapids’ leading PR firm. After a couple of meetings, I accepted their offer of a job. At the time, I was a young guy with a young wife and a little baby girl trying to pay off college debt and live on the meager earnings of a reporter. I worked nights at a video store to earn extra cash.
Along comes a PR firm offering me a significant upgrade. Of course I took the job, even though in my heart I still was a journalist at that time. My Editor, Carole, took me to Teazers, a bar down the street, and bought me a couple beers while she tried to talk me out of taking the job. That’s what led to the following portion of the column:
“…the news came in a release distributed by Robin Luymes. The Business Journal clan knows Luymes well from his start as a fresh-faced reporter with the BJ. No amount of adult beverage at the time could keep the pride of Canada from traveling down the path that now has him stumping for political types and other interests as an independent PR pro. We tried.”
I was flattered (although embarrassed) to be the focus of Carole’s comments, because the real news was Heacock and the Treur announcement. But I’m thankful for my start with the GRBJ because it was my work there that earned the notice of Seyferth which led to my PR career. Ironically, I never did go to work at Seyferth. Before I could finish my “two weeks notice” I was approached by Amway. I interviewed and they offered me a job too (one representing a significant upgrade from Seyferth’s offer).
The rest is, as they say, history.
Owning it
I’ve blogged here before about Tiger and hope to not do so going forward. He’s announced he’s coming back to the tour, and I’m sure the media will be ruthless in its pursuit of him. But I’m impressed with the interviews he’s conducted as part of his “re-entry,” especially the one with Kelly Tilghman of The Golf Channel.
In it, he answers tough questions and admits his faults. He doesn’t dodge questions, but he also doesn’t provide details that he’s said all along he will not provide. Good for him. The worst thing would be if he starts to provide any of those details or hints at it even. Because with that little bit of blood in the water, the media would be relentless.
Many of the comments following stories about Tiger are becoming much more sympathetic to him. Many question why this is a story at all. As I’ve said earlier, the sooner he gets on the course and starts winning, the sooner all the questions will go away. But I totally respect him for taking his time and dealing with his issues through therapy. Hopefully it will save his marriage. Hopefully it will save him, too.
Marriage: A team effort
I am thankful for my wonderful wife and all the ways she has supported and loved me over the past 21 years. Today we celebrate our wedding anniversary and I pause to consider what it means to be with the one who was meant for me.
There have been many wonderful times where everything has seemed just right, and there have been times where Kari has had good reason to be disappointed in me. God has blessed us, however, with good people who have provided support and council, and we can look back on our time together and be thankful for the wonderful children we’ve raised and the life we’ve built together.
In recent times, especially, my wife has been a wonderful support and a source of strength. Leaving a job and the security that 18 years of employment provided was scary, but Kari was there to encourage and push me and she put in extra time at her job to ensure we could pay all our bills. Even now, as I begin to land clients and we can see light at the end of the tunnel, we know there may be difficult times ahead and are prepared to work through them, together.
I know there are many examples of entrepreneurs who succeeded without the support of a spouse, but I’m not sure I’d be one of them. My wife and my family are part of who I am. They are among the key reasons motivating me to succeed, and they are among the key sources of strength and inspiration. My wife forces me to lighten up when I’m too serious, and to become more serious when I’m taking it to easy. She jumps in to handle family matters when my work calls me away, and she is a great soundboard for ideas that are bouncing around in my head. If it doesn’t pass the Kari test, if often doesn’t see the light of day.
I’m thankful for the past 21 years with Kari, and I’m looking forward to what God has in store for us in the months and years ahead!
For my last decade at Amway, I managed people. At different times I oversaw staff in charge of public relations, editorial, advertising, sponsorships, and digital marketing. When overseeing Public Relations and Editorial before 2008, I was managing 16 staff members. Over the years, I hired more than a dozen staff members and inherited numerous other staff through management shifts. In fact, with only a few exceptions, all remain with Amway as productive contributors. Also, many of the interns I brought to Amway and trained were officially hired into other areas of the company. I took great pride in the work I personally executed and directed, but I also loved working with people and helping them to achieve their personal goals and overcome obstacles to their success.
I always felt that the appreciation, respect, compassion and friendship I showed for my staff members was reciprocated. I don’t think they viewed me as a “soft” boss as much as a patient, caring counselor. The thing I miss most about Amway, nearly six months after leaving, are the close bonds I enjoyed with the individuals I managed. The good thing is that they remain friends and I still talk and get together often with a number of them.
Certainly there were some stressful times where I had to coach individuals experiencing conflicts. There were times I had to ask employees to step up and become more engaged in their work, and there were instances where I coached “life balance” for individuals who were close to burning out. I had the joy of delivering some outstanding reviews, and the less pleasant task of delivering less-than-favorable reviews. I even had to let a few employees go, either for performance issues or as a result of restructurings. The joys of a successful team generating outstanding work far outweighed those more difficult situations, however.
With responsibilities for managing people and for crisis communication, I was horrified to read the accountof Kay Morris-Robertson, a former executive at Westfield Holdings in Los Angeles. Jonathan Bernstein, a crisis communications friend and consultant we used at Amway, recently wrote about Ms. Morris-Robertson’s situation. A successful performer for her company, she suffered from Post-Traumatic Stress Disorder (PTSD) following the tragic death of her husband from cardiac arrest. He died in her arms on a sailboat during a fun outing. Months after his death, Ms. Morris-Robertson was diagnosed with PTSD by her primary physician and placed on medications. This followed a fainting spell at work. She reported her diagnosis to her supervisor and subsequently asked for help doing her job while dealing with her condition.
Instead, the supervisor allegedly pushed her harder to meet deadlines, only exacerbating her condition. She asked for but was not granted unpaid leave. She wasn’t informed that of what she was entitled to under the California Family Rights Act. Her supervisor informed her that her job was in jeopardy due to the time she had missed. And finally, when she visited the office en route to an appointment with a PTSD specialist, her supervisor called 911 to have her picked up as a “threat to herself and others.” When the city-assigned doctor determined she was not a threat, the supervisor selectively provided emails she had written to co-workers that resulted in an 8-day lockdown. When she finally was released, she quit her job.
Of course, now there’s a lawsuit and Westfield faces reputation damages and negative publicity. It’s difficult to know if the supervisor over-reacted to the emails Ms. Morris-Robertson had sent to her co-workers, but he certainly didn’t help her situation by providing a caring ear and demonstrating concern for the employee first, the job second.
Having worked at a company that was at times unfairly criticized, I am willing to provide some opportunity to Westfield to explain its actions. The suit was filed a month ago and is quite accessible via Google searches. I’m not seeing any Westfield responses to this issue, which is just poor crisis communications on their part.
I expect that Mr. Morris-Robertson may have been acting erratic — but for heaven’s sake, Westfield was informed she had PTSD! Had I been told that about one of my employees, that person would have received so much support and counsel and help! Instead of granting unpaid leave or ensuring she got the help she needed, it appears Westfield pushed her harder at her job, threatened dismissal, and then ensured she was locked up “because she was a threat.” She may well have been, but it doesn’t seem like they were a part of the solution as much as they were part of the problem.
It will be interesting to see how this one turns out. It will be interesting to see Westfield’s response to the situation. This is a cautionary tale for employers on how to treat employees who have been strong performers but have suffered tragedies in their lives. Failure to demonstrate compassion and understanding is a quick way to lose productive workers and earn reputation issues. Care might cost some work days and services, but is far cheaper than a bad reputation and the training costs for new employees.
Spring in the Air
It’s been a few weeks since I’ve last posted here. I’ve been very active, you see! Lots of networking, going to events like the Addy Awards and the aimWest Tech Trends event and WMPRSA’s “Meet the Media” event and so much more. Plus I’ve had lots of meetings with people. Some were people I worked with a long time ago but with whom I had lost touch. Some were people who have offered to help me in various ways. Some were students I’ve offered to help. And a few were even potential clients.
After a long cold winter, this week has seen a thaw in West Michigan. Snow is melting away in the balmy 40+ temperatures. Spirits are lightened as Michiganders head outdoors in their t-shirts. 
People around here rejoice as America took home the top haul of Olympic medals. I took special pride in Canada’s top haul of 14 golds and, in particular, the men’s hockey gold. After losing to the U.S. in an earlier round, I just knew the Canada squad wouldn’t let themselves lose another game.
And my prospects for new work are also very good. Today I accepted one assignment that will likely keep me busy through November. Two other projects I bid on seem very possible and, if I get that work, I will be very busy through the summer. I have agreed to join the Festival of the Arts communications team as a volunteer, which also will be very fun. And, of course, I’m still writing for Grand Rapids Magazine and for RapidGrowthMedia.com.
When you add in serving as president of West Michigan PRSA, serving as secretary of the deaconate for my church, and writing assignments for the New 2 You Shoppe (my wife serves on their board), there’s not a lot of free time!
So, that’s my excuse for not blogging the last few weeks. Next week begins the “Nine Days of Celebration” in the Luymes household. First it’s my birthday on the 9th, then my wife’s birthday on the 14th, and then our wedding anniversary on the 18th (21 years). So, maybe I’ll be too busy partying down to blog. Or too busy working (which is just one more reason to celebrate)!
Tiger’s Path to Recovery
A few months ago I blogged about Tiger “doubling down” on his personal and professional crisis by not being honest, open, and transparent. I was watching closely today to see if he would be able to pull out of his steep dive and begin to right his course.
I was asked to join Terri DeBoer and Rachel Ruiz on the set of WOOD TV8’s “eightWest” morning talk show to provide live commentary about Tiger’s address to the nation. Not only was Tiger’s address nearly unprecedented, since media were not permitted any questions, but it also was an atypical morning for eightWest, normally taped a few hours before its broadcast at 11 a.m. Thank you to everyone at WOOD TV8 for your professionalism and the opportunity to chat with Rachel and Terri.
Last night, preparing for my stint as analyst, I thought about what I wanted to hear from Tiger and created my checklist. Of course, everyone wanted to hear he was sorry. I wanted to see emotion from Tiger, who normally can be quite stoic. I wanted to hear him express concern for Elin and his children. I wanted him to acknowledge that he was viewed as a role model, and that he had failed in that regard. I wanted to hear him apologize to his fans and to golf and to his sponsors.
Tiger Woods
I think Tiger was prepped well by his handlers to hit all of these marks. He did show some emotion at the beginning, and the embrace of his mother at the end was nice. Although he was a little stoic for the latter tw0-thirds of his speech, you could tell he was uncomfortable. With good reason. He was standing in front of tens of millions of people admitting infidelity, poor judgment, broken values.
My wife sometimes says you have to “own” your decisions — good or bad. I think Tiger owned his decisions today. He placed blame only on himself. He had made the bad decisions. He was wrong. He had gone against the values he’d been taught.
Elin, he said, had been nothing but graceful in her handling of the situation and deserved praise, not blame. He acknowledged he also had let down his family, friends, “business partners,” fans, and children who had viewed him as a role model. He acknowledged he had broken the rules, somehow thinking he was above them.
And he asked for our help, to “find room in your heart to someday believe in me again.”
It is an important first step in the right direction. I don’t agree with those who believe he should have allowed media to ask questions. He actually provided a lot of information and answered most questions that should have been asked. If there were questions beyond what he shared, they would either have been inappropriate or not questions Tiger desired to answer.
As a public person who has received truckloads of cash to endorse products (of estimated $110 million he earned in 2008, only $6 million were golf earnings, according to Forbes), the public does have a right to know when that person isn’t what he says he is. It’s kind of a truth in advertising thing. You can’t be held up as a shining symbol of dependability and success when, in actuality, you are cheating (by taking steroids, or taking shortcuts, or taking liberties that are not generally accepted).
BUT, that does not mean Tiger has to answer every question the media asks. He does not have to share his conversations with Elin or details of his affairs. His PR people probably scoured the web and prepared him well to address the biggest and most pertinent concerns out there. And the media will still get their opportunity to ask Tiger questions, but at this time he is a recovering addict and is not ready to have that kind of dialog.
The brand of Tiger may never recover the full value it once enjoyed, but I believe he’s on the right path. If he returns to his winning form on the links and avoids future salacious sandtraps, he will be forgiven. He just needed to ask for it. And now he has.
Conner @ 16
My oldest son, Conner, turned 16 today. Happy Birthday son! I remember driving my wife to the hospital that night so many years ago. The Lillehammer Olympics had started a few days earlier, just as the Vancouver games started a few days ago this year. The gold medal that year went to my wife, delivering all 9 lb 14 oz. of my boy. The famous quote from my mother in law, as Conner fully emerged: “He’s HUGE.”
Conner @ 16
He’s not so huge today, physically, although his personality most certainly is larger than life. A natural musician, a runner, a good student, an awesome friend, a follower of Christ, and a young man with a huge heart for others. Conner will always be the one who empathizes with others’ joys and pains. When people celebrate, Conner celebrates the loudest! When they are grieving, he comes alongside and sheds tears of sympathy.
I blogged about the need for companies and brands to check out what’s being said about them over at Jen Fong’s blog. Essentially, the point I’m making is that companies and other organizations would make a special effort to prepare for and attend town hall meetings where they were being discussed. The same needs to be true and, unbelievably, there are still company executives holding back from diving into the dialog about their brands.
Jen is a great social media resource, especially to the direct selling industry. Last year I was on a panel with her at the Direct Selling Association’s national conference. She also was super active in round table sessions about web reputation that I led at the conference. When I first left Amway last September, she was one of the first to talk to me about being in business for myself, and I am very grateful for the advice and help she’s provided since then!
Check out my post at Jen’s blog and, while you’re there, check out the rest of the great content she and guest bloggers have created!
When surveying the social media scene, it’s disheartening to see so many “experts” preaching ways to get more followers (with the end goal, I presume, of increasing the value of each individual’s “brand” and “reach”). Marketers are looking for ways to “use” social media to get their messages out and the easiest way for them to do that is to simply have a lot of followers.
What I don’t see a lot of them doing, however, is providing added value that would make them worth following. Sure, they promise a few lucky winners a free iPod or iTouch or iPad or iTunes gift card (why not a free Blackberry?), but the result of that is a lot of dropped followers once the contest is over. I would love to see a good campaign where people follow a brand because of the value of their content alone.
I know that there are many local examples, such as the famed “cookies are out of the oven” or “here’s our special brew of the day” tweets, but I’m not sure a BIG brand has yet found a way to be a “must-follow” tweeter because of their “must-have” content. Sure, that’s more expensive then a free iPod every month.
But maybe it’s OK to not have 10,000 followers. Maybe it’s alright to just have a couple hundred key followers who will spread your content far and wide when you do have something sensational to share. It is social *networking* after all. I appreciate viral campaigns that people spread because they’re just so cool or because the informations is just so vital. There are benefits to the brand marketer when their message spreads through the network rather than having the message arrive on the audiences’ virtual doorstep via their own direct tweets.
People listen to other people they know and trust and respect. They do not value as much the marketing messages that come directly from the brands themselves. It’s advertising, after all, and Yankelovich studies have shown that 60% of American consumers don’t believe companies tell the truth in advertising. On the other hand, Nielsen reports that 78% of social media users find consumer recommendations credible, and MarketingSherpa says 84% trust user reviews more than “expert” reviews.
When something arrives in my Twitter stream or Facebook homepage or via another social media platform from someone I know saying “this is cool,” I check it out. When it comes from a brand I am likely to skip over it, knowing that the brand itself is not an unbiased party when talking about its own products.
When a brand selling coffee, provides lots of useful information about brewing and beans and baristas to coffee aficionados, they are providing a service. When said aficionados ask questions and the coffee brand responds with useful answers, they’re being good social media citizens. This earns them the right with their audience to slip in a marketing message now and again. This strategy might not get them ALL coffee drinkers as a direct audience (i.e., they won’t have a million coffee drinkers as “followers,” although they might have 1,000 aficionados). However, when the aficionados re-tweet or forward information from the brand to *their* followers, the brand now has earned the benefits that come with third party endorsements, which are much more powerful.
That said, I do enter some of the contests now and again. I doubt I’ll win an iPad as a result. But maybe. I do know that the brand that made me follow them in order to be eligible to win is unlikely to get a long-term follower out of me as a result. I haven’t seen one of the contest tweeters yet provide enough content to keep me interested.
I’m much more interested in the real people having a real dialog about what they (and I) love (even if that means I have to follow some of their silly foursquare meanderings). So, I follow people who love GR (because I do). I follow people who love PR (because I do). I might even follow some people who love hockey (because I do). I don’t follow people who cram the same message into my feed day after day, because they’re not honoring the social agreement — this is a two-way dialog, after all!
